Refund policy

Refund Policy – Al Matar Al Malaki Perfumes & Cosmetics Trading L.L.C

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, unfortunately we cannot offer a refund or exchange.

Return Conditions
The item must be unused and in the same condition as received.
It must be in the original packaging.
A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

⚠️ Refunds will only be issued to the original payment method.

Non-returnable Items
Gift cards
Downloadable/digital products
Certain health and personal care items
Returns Not Accepted If
The item is damaged due to misuse
Missing parts not caused by us
Returned after more than 7 days
Refunds (if applicable)
Once your return is received and inspected, you will be notified via email.
You will be informed whether your refund is approved or rejected.
If approved, the refund will be processed to your original payment method within a few business days.
Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your credit card provider
Contact your bank

If the issue persists, contact us at:
📧 bassemghanem212@gmail.com

Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
Exchanges are only available for defective or damaged items.
To request an exchange, contact us via email.
Gifts
If the item was marked as a gift, you will receive a gift credit.
If not, the refund will be issued to the original buyer.
Return Shipping
Please send returns to:

📍 Dubai, United Arab Emirates

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
Return shipping may be deducted from your refund.